inmod.com Complaint

inmod.com Complaint

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Order - Archer Sofa - Younger Furniture


I have to say I am disappointed with my order. Don't get me wrong I love the couch, but it was the service that really got me annoyed. After ordering the couch I had the expected delivery time as it stated to be around 2-4 weeks. After waiting and the couch never showed, I started reaching out to InMod's customer service. They apparently said that my couch was "custom ordered" and that it would be 8 weeks for delivery. The customization was the legs, which are screw on and the fabric, which the factory already has. Obviously upset that I had an apartment with nowhere to sit they made no amends and were not interested in doing anything to correct the issue. After calling on week 8 they told me that it was "Shipped internationally from the factory and was on a shipping container in Charleston, SC" and that it would be there in a week or so. They also told me that an InMod representative would call me to arrange shipping to my apartment. The next day I randomly got a call from a delivery driver who was literally going to leave it on the corner of my apartment. I had to bribe the driver with a tip ($40!), leave work to meet him and carry it with him into my building to the fifth floor apartment. When I looked at the label it was from Younger Furniture in High Point, NC! 1.5hours away form me! I knew InMod is simply a drop shipper of furniture, But I was furious that they lied where it came from to excuse the delay. So I called 3 retailers of Younger furniture 2 in state and 1 out of state, told them the same fabric and legs as I ordered from InMod. To my surprise they told me it would be ordered and arrive in 1-2 weeks at most to my doorstep. So all in al it took 8 weeks to deliver a sofa that was made 100 miles away from me, lied about the not only the reason for delay but also country of origin and shipping, had to bribe freight driver to help me carry the couch up 5 stories on my lunch break to my apartment, were unhelpful and unresponsive, took no responsibility and probably are the worst drop shippers on the web. Love the couch, but wasn't worth the 10 week wait and headaches. Should have gone directly to the source.


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