inmod.com Reviews and Complaints

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inmod.com Reviews

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  • Order



    I have to say I am disappointed with my order. Don't get me wrong I love the couch, but it was the service that really got me annoyed. After ordering the couch I had the expected delivery time as it stated to be around 2-4 weeks. After waiting and the couch never showed, I started reaching out to InMod's customer service. They apparently said that my couch was "custom ordered" and that it would be 8 weeks for delivery. The customization was the legs, which are screw on and the fabric, which the factory already has. Obviously upset that I had an apartment with nowhere to... More...
    (Furniture)
    AlexTheo's Picture   AlexTheo    0 Comments   Comments
  • Low quality, takes forever



    Their made to order items look really nice in design, but the quality isn't as good as I had hoped it would be. I guess that's just what I get for not wanting to spend more (I'll blame myself for that one). My biggest issue is the time frame, though. I was promised that this item would be handmade in China, shipped out, and received by their warehouse in NJ in 8-10 weeks. Fast forward almost 15 weeks and I finally got it. Turns out, a coworker had the exact same experience with these people a little while back. I wish I had known before I waited so long for a disappointing... More...
    (Furniture)
    JudyFi's Picture   JudyFi    0 Comments   Comments
  • poor customer service



    buying from this online furniture store is a nightmare. like others, i had no communication after point of sale. i had to keep following up. after the promised 8-10 week delivery date, my furniture was delayed for 20 weeks. it was horrible. the offered a full refund or an extra 10% off. it wasn't enough to compensate for a poor experience. More...
    (Furniture)
    pcha's Picture   pcha    0 Comments   Comments
  • Great online store



    I'd been scouring the net for a contemporary style round coffee table. This turned out to be a lot harder than it sounds. After ordering from one place and receiving a square table and having a really hard time sending it back and getting a refund, I was ready to give up online shopping. Then I found Inmod and decided to give them a try. Of course some people have left bad reviews, but that happens to every company. I think what most people don't realize is that even if the online store is good, sometimes the suppliers or shipping companies aren't. The ordering process... More...
    (Furniture)
    mcabr's Picture   mcabr    0 Comments   Comments
  • After much delay...



    My order took much longer than initially estimated, months in fact. The factory in China had relocated was the reason proferred. Delays followed delays. Nonetheless, Brian, the store manager, was helpful throughout, and went above and beyond to ensure the delivery took place at my convenience. It's important to remember that a lot of the items Inmod sells are priced at 25% of the 'original' or 'official' versions. All in all I'm very satisfied with the quality of the chair I bought, though Inmod can do a better job of setting expectations and communicating... More...
    (Furniture)
    argybar's Picture   argybar    0 Comments   Comments
  • Love my new sofa set!



    I was skeptical at first since I had never bought furniture from an online store, but my Downlow Sofa Set turned out to be an awesome buy. The customer service reps were friendly, but they kept giving me excuses at first. Then I talked to BRIAN and he was honest and responded promptly. Thanks Brian!!! I receieved my sofa set on time, but I feel like that was only because I called them pretty much every day. Ask for Brian if your rep isn't helping you =) More...
    (Online Shopping - Sponsored by AMAZON.COM)
    valentina's Picture   valentina    0 Comments   Comments
  • I love my new chairs!



    i went to read the reviews fo inmod.com and i was so upset to see more people haven't written, so i will say my piece. i ordered the Eames style Lounge chairs from them(in walnut) for my apartment, and they are absolutely perfect. The shape is a T to the original and way more comy than you would think. Anyway, I am very pleased with my chairs, but the people on the phone over there are very nice and always remembered my name. :) I definately reccommend this site if you have expensive tatse, but live in an expensive city. (P.S. they have coupons out on the web, on blogs and stuff... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    DaniellaS's Picture   DaniellaS    0 Comments   Comments
  • A Breath of Fresh Air



    I happen to be one of those people who buys EVERYTHING online, especially furniture for my house. Let me say that as far as online retailers go, Inmod is a breath of fresh air. Not only is their selection ridiculously exstensive, but their customer service team is extremely helpful. I've actually purchased quite a few items, and in doing so I've gotten to know the folks over there on a first name basis. They seem to work together as a team and are definitely about building relationships. Despite 1 freight damage (out of over 10 orders, and which they resolved right away),... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    michaelu's Picture   michaelu    0 Comments   Comments
  • Very poor customer service



    I ordered a custom duvet cover on 8/3/08. The time listed on the site to receive the merchandise was 4-6 weeks. I placed an iquiry about the merchandise on 10/3/08 saying that if I did not get the merchandise in 2 weeks, I needed to cancel the order (at that time it had been 9 weeks). On 10/30/08, I noticed the charge hit my credit card, called them immediately, and was told they only take cancellations via email. Subsequently I was told that custom merchandise cannot be returned. TOTALLY FINE, except 13-14 weeks is unacceptable for delivery time on a duvet cover that costs $659. They... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tkss's Picture   tkss    1 Comments   Comments
  • Friendly Customer Service



    I shopped with inmod because I really like the mix of products they have. When I called to ask a few questions about some of their products, I can honestly say the customer service person was the nicest and most helpful that I have come across. Not only did he answer all of my questions but he was able to recommend other chairs that I actually liked better. My furniture was delivered last week and I absolutely love it! Can't wait till I can shop again with Inmod. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    greasepan's Picture   greasepan    0 Comments   Comments
  • Great Company with Great Service



    I purchased a Ball Chair from Inmod a few months ago. Because this was a large purchase, I had a lot of questions and concerns. The customer service representatives were very helpful and patient with me and my numerous calls. They were candid and went the extra mile to make sure they had the correct information and that I got all the help I needed. They even sent me swatches within days of my request. I was able to completely customize my chair. When the chair arrived, I couldn't be more pleased with the quality and craftsmanship. I'm very happy with the company and I... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • HORRIBLE customer service



    ordered a very expensive light from here. it was on back order and they did not give me an estimated ship date. it arrived while i was away on vacation. when i returned, i opened the box to see the light was damaged in transit and looked nothing like it did in the picture online. i called them to get a return label and asked that it be replaced - they said it was past the 7 day return policy and refused to take it back! i explained i was on vacation when it arrived and they refused to do anything for me. worst example of customer service i've ever encountered. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    mugirl's Picture   mugirl    1 Comments   Comments

inmod.com Reviews By Product


inmod.com Comments


NewToPhoenix says: (8 years ago)
 0
Awful, horrible, terrible experience! I ordered a convertible sofa from Inmod 4 weeks before and extended business trip. Their website claimed that delivery was in 1-2 weeks. After 2 weeks went by and I hadn't heard from them, I contacted them and let them know it absolutely had to be delivered by the last Saturday of the month or I could not accept delivery and would have to cancel. They later got back to me and claimed that it was being shipped by a certain shipping company and gave me a tracking number in the e-mail, the link to which did not work. I contacted the shipping company by phone and they were able to track it down and inform me that the sofa was sitting in a warehouse and the truck that would deliver it would not even leave Indianapolis until the Monday after I left town. I cancelled the order, both with Inmod and the shipping company. Inmod refused to cancel the order saying that once the sofa left the warehouse, it was too late to cancel the order. But the shipping company told me explicitly that the sofa was sitting in the warehouse and would continue to do so for another week and a half. I have filed a dispute with my credit card company which is still not totally resolved. Last I looked, Inmod reimbursed my credit card account the charge minus $444. In other words, they are charging me $444 for doing absolutely nothing. I guess that's the fool charge for gullible consumers like me who are unwary enough to order online from them. I will keep fighting this all the way, but I thought I should warn others against Inmod's unethical business practices.



coffeedrinker says: (8 years ago)
 0
I have the downlow (the togo copy you speak of) and the quality is quite impressive especially for the price. It was my fifth purchase from Inmod and I have nothing but positive things to say about them.



Edgar says: (8 years ago)
 0
I am considering Inmod's copy of the original Togo sofa by Ligne Roset, but am a little hesitant given that 1. it's a copy 2. there's a 20% restocking fees to return the merchandise.
Has anyone purchased this item from Inmod? Thanks



zcohen says: (8 years ago)
 0
I honestly have nothing but great things to say about Inmod. I've shopped with them several times; their customer service was helpful, responsive, my items were delivered when promised and my living room is a whole lot cooler than it was before.



sixtysixad says: (9 years ago)
 0
I have had a great experience with inmod.com, the items I purchased were all excellent quality, and priced below what I expected to pay for simular items. I will definatly be going back to inmod.com to buy more cool furniture.




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